About a month ago, I found out that Raru has been offering an import service from Amazon US and UK since January. I decided to test it out, seeing as I’ve always been put off the idea of ordering something off there.
I scoured Amazon US looking for a cover for my phone. I found a pink version of the one the SO has (which we got by buying one off a colleague who had mistakenly ordered 2 through Wantitall).
The price was reduced ($9.99), and since I knew the quality of the item, I decided to paste it into Raru’s search. It came up as R139, all taxes/customs/shipping/whatever included. I then immediately added a gaming mouse for the SO @ R188, and scored free delivery from Raru as well.
The items indicated dispatch within 10-15 working days. After 8 working days, I noticed that my phone cover had arrived but the mouse was still in progress. On the 13th day, I received an email from Raru to inform me that my one item has arrived, but there is a possible delay of about 3 weeks on the other item. Would I like to wait for the other item to arrive, or deliver the one item now and the other one later (at no extra cost of course)?
I went the second route naturally, and the next day my phone was secured in its shiny pink cover. The process was smooth, and when a problem arose I was notified timeously and given options to resolve the matter. I’m very impressed and hope they carry on in this way.
What I really liked was that as soon as items were marked down on Amazon, it would reflect on Raru. The one day, Microsoft had 60% off on their keyboards. I checked the price on Raru, and it was reduced as well.
Of course, now that our exchange rate has tanked, the prices have all gone up (my phone cover is now more than double the price) but since Amazon does regular price reductions. I’ve got a couple of things in my wish list to keep an eye on. I saw some nice jewellery pieces…